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Juli Lash Studio Terms and Conditions

No Guest Policy

Due to the nature of our relaxing services, we kindly request you to arrive unaccompanied.

Patch Test Requirements

All new customers are required to come for a patch test and consultation. Patch test must be done at least 24-48 hours prior to the appointment.

Treating Minors

You must be at least 18 years old to have a treatment performed at our studio. If you are younger, written, and signed permission from your parents or carers is required.

Deposits and booking methods

To secure an appointment, a deposit payment of 50% or 75% of requested treatment price will be required at the time of the reservation.
You might be asked to pay in full if you previously have missed an appointment. You can book in the studio, giving us a call or booking online via Juli Lash Studio App.

Booking confirmation & Reminder

Confirmation email is sent directly to your email box after successful payment. Booking reminder is sent 3 days before your scheduled appointment. If you have not received confirmation email, please get in touch ASAP.

Cancellation & Rescheduling Policy

To retain your deposit, any changes to your booking — including cancellations or rescheduling — must be made at least 48 hours before your appointment.

  • More than 48 hours’ notice: You will retain your deposit.

  • Between 48 and 24 hours’ notice: You will be charged 50% of the appointment price.

  • Less than 24 hours’ notice or no-show: You will be charged 100% of the appointment price.

All changes must be communicated during our working hours via:
📞 Business mobile: +44 7508 900160
📧 Email: info.lashesbyjuli@gmail.com
Please note: We only respond to messages, calls, and emails within our operating hours. You can view our working hours here.

No shows and late cancelations

A no-show or late cancellation (less than 24 hours) will result in a charge of a full-service price.

Rescheduling due to COVID

If you wish to reschedule your appointment due to COVID and fail to inform us at least 24 hours before the start of your treatment, we reserve the right to retain any deposit paid or apply a full-service price charge, depending on a situation.

Arrivals and late arrivals

Please arrive 5 minutes prior to your scheduled appointment. Being late will affect the length and quality of your treatment and you will still be charged in full. We reserve the right to cancel the appointment and apply a full appointment price charge if you are being late more than 15 min.

Service Guarantee

We can guarantee the quality of products and services we perform. If you have any concerns following your treatment, please contact us within 7 days of your appointment so we can address them promptly.