Juli Lash Studio Cancellation Policy
Our Studio has a strict 48-hour cancellation and rescheduling policy for all appointments.
Cancellation & Rescheduling Policy
To retain your deposit, any changes to your booking — including cancellations or rescheduling — must be made at least 48 hours before your appointment.
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More than 48 hours’ notice: You will retain your deposit.
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Between 48 and 24 hours’ notice: You will be charged 50% of the appointment price.
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Less than 24 hours’ notice or no-show: You will be charged 100% of the appointment price.
All changes must be communicated during our working hours via:
📞 Business mobile: +44 7508 900160
📧 Email: info.lashesbyjuli@gmail.com
Please note: We only respond to messages, calls, and emails within our operating hours. You can view our working hours here.
No shows and late cancelations
A no-show or late cancellation (less than 24 hours) will result in a charge of a full-service price.
Rescheduling due to COVID
If you wish to reschedule your appointment due to COVID and fail to inform us at least 24 hours before the start of your treatment, we reserve the right to retain any deposit paid or apply a full-service price charge, depending on a situation.
Arrivals and late arrivals
Please arrive 5 minutes prior to your scheduled appointment. Being late will affect the length and quality of your treatment and you will still be charged in full. We reserve the right to cancel the appointment and apply a full appointment price charge if you are being late more than 15 min.
Be aware that your emails, messages, and phone calls will only be responded within our hours of operation.